Terms & Conditions

Accommodation charges

All prices stated are per person and apply to all age groups. Please note that Number 63 is not suitable for children under the age of five. Please inform us if you would like to include a child over the age of five in your booking. We ask that children aged between five and ten share a twin-bedded room or the Family room with an adult accompanying them. There will be no reduction of the per person charge for children.

All rates include VAT at the current rate. We reserve the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices will only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside the control of the hotel.  The new charges will be forthwith notified to the guest and the guest may only cancel their booking without cost if the reason for the change in pricing is an external event outside the control of the hotel.

Payment

20% of the total bill  for all reservations will be taken  in advance on line on booking or by phone. The remaining 80% will be taken on check in and any additional charges incurred will be charged on check out. We do not accept American Express cards or Diners Club cards. Only one discount or special offer may be used per booking as a reduction from full prices.

All bookings are subject to availability.

We will try as far as possible to satisfy any requests by guests for specific rooms but it should be appreciated that as a very small establishment with only 16 rooms it might not be possible to accommodate all such requests.

Cancellation policy for bookings made through our website or by phone

Any cancellation or amendment to your booking must be notified in writing and a full refund of deposit will be made until 14 full days prior to the check in date, after that time 50% of the deposit will be refunded up to three days prior to check in but for less than three days prior to check in no deposit refunds are available.

Please note that cancellations must be notified to us in writing by either by email or letter.

In the event of non-arrival or cancellation within less than THREE DAYS’ notice prior to the date of arrival full payment for the booking will be charged to your credit card and is non-refundable.

Check in and check out

Check-in is between 14:00 and 22:00. If a later arrival is required arrangements may be made in advance with reception during normal working hours, 9am to 5pm weekdays and weekends, reception is not open 24 hours each day.

You must checkout no later than 11:00.

An early check-in or a late departure may be requested at reception and we will do our best to accommodate you.

We endeavour to provide help and assistance to our guests at all times but we must stipulate that for health and safety reasons under no circumstances are our staff allowed to lift or carry guests’  luggage. We trust that you will respect this and not put our staff under pressure to undertake duties which might cause injury and for which they are not insured.

Gift Vouchers

Gift vouchers can only be exchanged for the item(s) specified on the voucher (e.g. overnight stay in a single room). Vouchers cannot be exchanged for cash but funds may be added to increase the value of the voucher but no refunds or change will be given from the amount shown on the voucher. Bookings must be made to exchange vouchers before the expiry date on the voucher and the booking must also be used before the expiry date. No cancellations are possible once a gift voucher booking has been made and confirmed.

Gift vouchers must be used by the individual named on the voucher, no resale or transfer is permissible. Gift vouchers cannot be used in conjunction with shareholder discount or any other special offer.

Meeting Rooms

Please note that cancellations must be notified to us by either by email or letter at least SEVEN DAYS in advance of your booking date. We reserve the right to charge 50% of the booking fee if less than SEVEN DAYS’ notice is given when cancelling a booking. For long term booking (i.e. 3 months ahead) we require ONE MONTH’S notice of any future cancellations.

Payment in full is due strictly seven days prior to the date of hiring. Any additional charges (e.g. for refreshments on the day) must be settled on the date of hiring prior to departure. There are no exceptions to this requirement.

Please be aware that failure to settle your account by the due date under the Late Payment of Commercial Debts Act 1998 we will exercise our statutory right to charge interest at 8% above base rate and compensation for debt recovery costs.

If payment is not made in accordance with these terms Number 63 (Soroptimist) Limited may refuse to accept any future hiring/bookings.

Your comfort and safety

Number 63 is NO SMOKING throughout and guests and hirers are required to respect this.

Number 63 asks that all its staff are treated with courtesy and respect at all times. The Management reserves the right to exclude any individual or group from Number 63 or to refuse any booking.

Under Health and Safety and Food Hygiene Rules we do not allow anyone, or any organisation, to bring any food or drink onto the premises.

We expect all guests and hirers to leave rooms, furnishings and equipment in an appropriate condition. Any damage or deep cleaning required after check out will be charged for.

The Board of Directors recognises that the Health and Safety of our employees is vital to the delivery of a quality service and that the Health and Safety of our guests and clients is of paramount importance to us. We have a Health and Safety Policy, which covers everyone in the building. You are respectfully requested therefore to comply with any request by the Manager or her staff to ensure your safety at all times.

Please note a number of systems and procedures have been put in place to meet the challenges of Covid-19. You will find details on the guest information page of our website